Refund policy

Return & Refund Policy

At KORA, every piece is handcrafted with care, and we want you to receive it in perfect condition. Please read our policy below.

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us within 7 days of delivery.
To process your claim, we require:
- Clear photos of the damaged product
- An unboxing video showing the package being opened (unedited, from the moment of opening)
Claims without an unboxing video cannot be processed, as it helps us verify the damage occurred in transit.

Our Policy

We do not offer refunds on any order.
Approved claims (as per the above conditions) will be eligible for a replacement of the same product, subject to availability.
If the same product is unavailable, we will offer a suitable alternative or store credit, at our discretion.

Non-Returnable Situations

Items damaged due to misuse, mishandling, or normal wear and tear
Requests made after 7 days of delivery
Claims without photo/video proof as specified above

How to Raise a Claim

Email us at koraliving9@gmail.com or DM us on Instagram within 7 days of delivery
Share your order number, photos of the damage, and the unboxing video
Our team will review and get back to you within 24-48 hours